Please contact the staff member with whom you have been dealing, as soon as possible and in any event within two months of the occurrence which forms the basis of the complaint. The staff member will make every effort to resolve your issue and ensure it is brought to the attention of the Film Hub Manager.
If you are unable to reach a resolution with the staff member with whom you have been dealing, the complaint will go to the Chapter Chief Executive. This should be freely offered and forwarded by the staff member you are in contact with but you can contact them directly by writing to:
Or emailing: firstname.lastname@example.org FAO Chief Executive.
The Chief Executive will then conduct an investigation and offer a final decision. This may be done in consultation with the FHW Advisory Board. Please note, Chapter reserves the right to having the option of using an external third-party to review all types of complaint, at any time during the process.
If you are unhappy with the result of your appeal from the Chief Executive you can request that it be escalated to the Chapter Board who have ultimate oversight over the FHW project. You can contact them in writing at the below address:
Or emailing: email@example.com FAO Chair
If you have any further questions, please contact firstname.lastname@example.org